Shipping & Returns

SHIPPING

Orders are shipped between 1 and 2 business days after they are placed. For purposes of shipping, business days are Monday through Friday only. Orders placed on Friday, Saturday or Sunday will be shipped on Monday or Tuesday.

RETURNS

This policy applies to merchandise purchased directlyfrom Look of Love International only.

Look of Love appreciates your business and wants you to be pleased with the hairgoods & accessories you purchase from us.

Returned merchandise must be in original, resalable condition.  No credit, exchange or refunds will be issued for hairgoods worn, cut, sprayed, styled, washed, labels cut off, etc. Please understand, we sell only New Merchandise to our customers. Any returned merchandise in acceptable condition, but requires new packaging, and etc., will be subject to at least a 15% restocking fee. Most returned hairgoods usually require a new box and/or re-curling. Unacceptable merchandise will be returned to you with an explanation.


Returns/exchanges must contain a copy of your invoice. For accuracy, state your intentions; please handwrite what you would like us to do for you on the invoice copy and enclose along with your return. We will call if any questions.

DUE TO THE DELICATE NATURE OF HAIR GOODS, ALL ITEMS RETURNED FOR ANY REASON WILL BE SUBJECT TO A PROCESSING FEE, see below:

¨      Exchanges/Credit on Account:  8% Processing fee will be applied to returns sent back for exchange or credit on account to be applied to future orders.

¨      Refunds:  10% Processing fee will be applied to returns sent back for refund (must be within 30 days of invoice date).  Credit card refunds will be issued within 7-10 business days. If you pay by check, check refunds will be issued within 4-6 weeks.

¨     Refunds WILL NOT be issued for merchandise returned after 30 days from the invoice date, CREDIT ONLY.

¨     15% restocking fee will be deducted on all returns received between 30-45 days from invoice date with company credit applied to your account only.

¨     No returns will be accepted after 45 days of invoice date under any circumstances.


When returning/exchanging merchandise, you are responsible for ALL shipping costs.

Any questions please call our toll-free number (800) 526-7627

ALL RETURNS MUST INCLUDE A COPY OF THE INVOICE!

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